Whether the interaction is service or sales-oriented, use machine learning to drive greater personalization and achieve better outcomes
Next Best Action Recommendations
Enable your customer service agents to take the best action during every interaction. Predict the most likely reasons for a customer call and combine data science with business rules to recommend the best action. Manage service levels, through compensation provision and acceleration of next steps for high-value customers or those at risk of churn.
Customer Journey Optimization
Build a holistic view of how your customers move through your service infrastructure. Visualize the customer journey through self-service, IVR/VIVR and contact center touchpoints to enable you to optimize the journey. Leverage machine learning models to identify anomalies and optimization opportunities in real time.
Intelligently segment your customers to identify microdifferences in customer product sets. Determine customers that are most likely to positively respond to targeted customer offers and optimize your outreach to ensure each customer is being targeted with the correctly priced, optimal product through the best channel and the right time.
Our platform is in deployment with some of the largest telecommunications providers in Europe and Asia. In customer service, field service and sales, Contiamo is providing significant value to industry leaders. Get in touch to find out how we can provide value to your organization.