Guide claims to the optimal claims handler with next best action recommendations for that specific customer and claimSchedule demo
AI-Driven Claims Recommendations
Enable claims handlers to take a personalized approach with every claim, balancing customer satisfaction, speed and cost-effectiveness. Leveraging historical claims data, Contiamo provides real-time next best action recommendations to your claims handlers, within their existing systems and workflows.
Automated Claims Routing
Optimize your claims assignment process, ensuring every claim ends up in the hands of the right team and handler. Contiamo predicts fraud risks, complexity and value to determine whether a claim is routed to a fast-track, complex or fraud analyst team; or even routing to the individual handler with the highest historical success with similar claims.
Policy Cross- and Up-Selling
With few customer touch points, turn the claims management process from a service engagement into a sales opportunity. Triggered by FNOL, Contiamo identifies the customers with the highest propensity to buy and provides your service or campaign management teams with product recommendations.
Contiamo is working with a large P&C insurer in Europe, enabling their 150+ non-complex claims handlers in the automotive line of business. Contiamo collaborated directly with their claims transformation team, with minimal IT support, to deliver an agile and effective solution.